Chat Support Executive Job in Active Jobs Delhi

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Job Summary

Responsibilities • Provide chat, email support to resolve user problems with proactive troubleshooting • Follow predefined (as trained) support procedures and policies • Master the use of our support channels, processes & tools • Identify and report Partner/user issues & feedback through appropriate channels. • Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. • Effectively and judiciously escalate issues with clear communication • Support team lead/ manager when required • Ability and willingness to quickly complete large volumes of work with high quality • Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.