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Customer Relationship Executive Job in Wipl Jaipur

W

Customer Relationship Executive

Wipl http://www.wiplon.com
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  • 0-1 Year
  • Full Time
  • INR 10000 - 15000 Per Month
  • 10-25
  • 2018-12-29 10:52:11.0
    2019-06-29 10:52:11.0
    Jaipur Subhash Marg, C Scheme, Ashok Nagar, Jaipur, Rajasthan 302001, India Jaipur India NA

Job Category

Telecalling

Skills

CommunicationCustomer CareCoordination

Language Preference

English

Job Summary

Obtain Customer feedback on tech support through calls. Audit tickets as per the escalation matrix & resolution status Ensuring that the Support SLA’s are met. Coordinate between departments to help resolve customer grievances and resolve their tech queries. Ensure customer retention by bridging the gap between Sales/Tech Teams Work closely with Customer Retention Department. Daily, weekly and monthly reporting on client feedback