Customer Care Female Job in Gulshan Estate Agents Pvt Ltd New Delhi

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Job Summary

KRA’s: • To remain as basic point of contact for customers with queries, complaints, Feedbacks, requests etc. • Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer. • Interact with customers by phone, e-mail or online chat concerning various care issues. • Provide hands on support of customer care initiatives and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Tracking and reporting of relevant customer care performance metrics. • Capturing and applying customer feedback.