Customer Relationship Manager Job in Accencis India Jaipur

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Position Description A CRM Manager, or Customer Relations Manager, ensures that representatives who answer phones and handle customers are well-trained, that the phone lines are adequately manned and that customer complaints are resolved. Essential Duties and Responsibilities of a CRM Manager •Supervises customer service representatives. •Ensures that customers receive the quickest service possible. •Assists representatives in handling disappointed customers. •Determines a course of action to resolve customer problems. •Interacts with customers using phone, fax, email, the company website and in person. •Provides assistance to representatives during extremely busy times. •Ensures that customer service representatives follow all company policies and procedures when dealing with customers.