Customer Care Executive Job in Tistabene Retails Llp Jaipur

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Job Summary

To assist customers with any order related queries or issues, via emails or by phone. - Communicate promptly any information to customers about their orders - To help customers register online and/or to process their orders - Professionally deal with complaints and escalation process where necessary - Liaise with courier companies over issues raised by customers with regard to either orders or returns - Maintain a high level of service awareness at all time - Managing all returns and exchanges - Build relationships with customers and ask for positive feedbacks/reviews - Listen and respond to customers' needs and concerns and help them to shop on our website. - Keep records of customer interactions.