Customer Care Female Job in Gulshan Estate Agents Pvt Ltd New Delhi
Customer Care Female
- 0-1 Year
- Part Time
- INR 10000 - 15000 Per Month
2018-11-03 18:24:23.02019-05-03 18:24:23.0New Delhi Lajpat Nagar, New Delhi, Delhi, India New Delhi India NA
KRA’s: • To remain as basic point of contact for customers with queries, complaints, Feedbacks, requests etc. • Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer. • Interact with customers by phone, e-mail or online chat concerning various care issues. • Provide hands on support of customer care initiatives and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Tracking and reporting of relevant customer care performance metrics. • Capturing and applying customer feedback.