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Relationship Manager Customer Support Services Job in Impetus Consulting Jaipur

IC

Relationship Manager Customer Support Services

Impetus Consulting
  • Fresher may apply
  • Full Time
  • INR 10000 - 15000 Per Month
  • 10-25
  • Other
  • 2021-12-24 15:31:51.0
    2022-06-24 15:31:51.0
    Jaipur Jagatpura Jaipur India NA

Job Category

Telecalling

Skills

Customer Relationship ManagementCustomer SupportInbound CallingOutbound Calling

Language Preference

EnglishHindi

Job Summary

Responsibilities Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirement Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Graduation Degree