Quality Consultant Job in Mattsenkumar Services Jaipur

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Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write evenbetter feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, attendance and floor discipline. Report to respective TL as per set guidelines Participate in internal & client calibrations calls to ensure consistent quality