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Technical Support Associate Job in Httpcart Technologies Pvt Ltd Jaipur

HT

Technical Support Associate

Httpcart Technologies Pvt Ltd http://www.wijungle.com https://images.worknrby.com/+ImcQE+9VpQhyQiNhvIOEQ==/profile_1559115108272.jpg
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  • Fresher may apply
  • Full Time
  • INR 20000 - 25000 Per Month
  • 10-25
  • IT/ITES & Software
  • 2019-05-29 13:11:52.0
    2019-11-29 13:11:52.0
    Jaipur Jaipur Electronic Market, Riddhi Siddhi Circle, Near Triveni Nagar, Gopalpura Bypass, Mohan Nagar, Triveni Nagar, Arjun Nagar, Jaipur, Rajasthan, 302018 Jaipur India NA

Job Category

IT & Software Development

Skills

firewallsCCNACCNPComputer NetworkingBPO Technical Support

Language Preference

English

Job Summary

Job Description: - Technical support need to be provided over Phone, Email, Ticketing Solution, and Chat for WiJungle Unified Network Security Gateway [IPS, IDS, Firewall, Web & Application Filter]. - Troubleshoot product related issues and escalate to Customer Engineering team for resolution. - Handle escalations and technically complex customer reported cases. Take the ownership of the cases and drive them until issue/s are completely resolved and the customers are satisfied with the resolution. - Product configuration or guiding customer as how to configure specific feature. Skill Set Required: - Strong working knowledge of enterprise class system level security using TCP/IP, DNS, VPN, Firewall, IPS, IDS Technologies. - Proven experience in installing, configuring, monitoring, and troubleshooting security appliances/software and troubleshooting skills. - Excellent interpersonal, communication and presentation skills. - Strong co-ordination and problem solving skills. - Ability to work both independently and in a team environment. - Demonstrated passion, desire and dedication to ongoing training and development. - Proactive, flexible attitude to work with a willingness to constantly review and improve skills and processes. - Willingness to constantly review and improve skills and process.