Quality Analyst Job in Archive Infotech Jaipur

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Job Summary

The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.To evaluate the entire complaint resolution process.To identify whether the customer is satisfied with the results of the interaction.To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.To improve process efficiency and customer experience.To identify the gaps through root cause analysisPrepare reports and analysis as necessary to determine areas of improvement & opportunityEligibility Criteria:Graduate (Any stream) . Masters degree would be an added advantageRegional language capability is a must (English/Hindi)Quality certifications like LEAN / Six sigma would be an advantageExcellent oral and written communication skillsMust possess analytical, problem solving and effective project and time management abilities.Strong attention to detail with demonstrated analytical skills