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Quality Analyst Job in Webspiders Interweb Pvt.ltd. Jaipur

WI

Quality Analyst

Webspiders Interweb Pvt.ltd. https://www.wiplon.com/wipl-culture/
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  • 1-2 Years
  • Full Time
  • INR 15000 - 20000 Per Month
  • 25-50
  • IT/ITES & Software
  • 2019-08-24 12:24:47.0
    2020-02-24 12:24:47.0
    Jaipur Mangalam Ambition Tower, Agrasen Circle, Subhas Marg, C Scheme, Jaipur, Rajasthan, 302001 Jaipur India NA

Job Category

IT & Software Development

Skills

Call AuditClient RetentionTicketing ToolClient AssuranceClient CommunicationBusiness CommunicationRed Hat LinuxMCSE

Language Preference

English

Job Summary

Job Description Responsibilities and Duties: * Auditing of closed and ongoing tickets. * Manage the entire customer experience life cycle and collect relevant data points * Ensure customers queries are adequately addressed. * Main focus will be to ensure customer delight. * Become a problem solver to improve processes to solve current and future customer pain points. * Analyze customer needs & concerns & sharing customer experience report with internal teams to improve customer experience. * Act as point of contact for complaints and escalate issues as appropriate * To understand customer voice from customer prospective & capture key customer issues . Required Experience and Qualifications: * Excellent communication skills in spoken and written English * Patient and empathetic with good interpersonal skills. * Ability to think out of the box * Excellent client facing skills and the ability to work/ communicate with clients * Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.