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Quality Analyst Job in Webspiders Interweb Jaipur


Quality Analyst

Webspiders Interweb
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  • Fresher may apply
  • Full Time
  • INR 10000 - 15000 Per Month
  • 25-50
  • IT/ITES & Software
  • 2019-09-04 12:27:33.0
    2020-03-04 12:27:33.0
    Jaipur Mangalam Ambition Tower, Agrasen Circle, Subhas Marg, C Scheme, Jaipur, Rajasthan, 302001 Jaipur India NA

Job Category

IT & Software Development


Quality ControlCall AuditCall MonitoringClient RetentionClient ManagementClient Relation

Language Preference


Job Summary

Responsibilities & Duties: * Auditing of closed and ongoing tickets. * Manage the entire customer experience life cycle and collect relevant data points * Ensure customers queries are adequately addressed. * Main focus will be to ensure customer delight. * Become a problem solver to improve processes to solve current and future customer pain points. * Analyze customer needs & concerns & sharing customer experience report with internal teams to improve customer experience. * Act as point of contact for complaints and escalate issues as appropriate * To understand customer voice from customer prospective & capture key customer issues. Required Experience & Qualifications: * Excellent communication skills in spoken and written English * Patient and empathetic with good interpersonal skills. * Ability to think out of the box * Excellent client facing skills and the ability to work/ communicate with clients * Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.